Masterclass for Service Desk Professionals

Learn and develop the knowledge, skills and attributes required to become a service desk champion.

HighlightsAboutSyllabus

Special Offer: 70% Off

This course includes

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    Self-paced learning

    This course includes on-demand, expert-led classes combined with interactive learning.

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    Career Boost

    Learn the necessary skills to advance in your career.

Co-created by IIT, IIM and Stanford alumni

This course has been designed by some of the brightest graduates in the world

Lifetime access

Get lifetime access to this course on one-time enrollment and learn directly through industry experts

Full Support

Get 7 days a week support to keep you motivated and focused on the course.

About this course

Join the Service Desk Professional Certificate program to jump start your career as a service desk executive today. Learn the knowledge, skills and at...

What this program offers?

27 Lessons1 Assessment
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Welcome

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Working in a Service Desk

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Service Desk History

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Introduction To Service Desk

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Service Desk Analyst

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SD Desktop or Field Technician

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SD Management Roles

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Supporting Service Desk Functions

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KM Training & WFM Career Paths

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Problem-Solving

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Troubleshooting - Diagnosing Errors, Incidents and Problems

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Knowledge Management Skills

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Technical Skills - Hardware, Software and Beyond

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Security Skills

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Project Management - Knowledge & Skills

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Customer Service Professionalism

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Communication - Verbal And Non Verbal

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Microsoft Certifications

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Fundamentals

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Project Management Certification--CAMP & PMP

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Service Management Certification

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Service Desk Support & Management Path

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IT Career Path Roles

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Future of IT Trends

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Next Steps

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SD Customer Service

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Supporting SD Functions Management & Quality

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Assessment

Service Desk certification - Final Assessment