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This course includes on-demand, expert-led classes combined with interactive learning.
Learn the necessary skills to advance in your career.
This course has been designed by some of the brightest graduates in the world
Get lifetime access to this course on one-time enrollment and learn directly through industry experts
Get 7 days a week support to keep you motivated and focused on the course.
Join the Service Desk Professional Certificate program to jump start your career as a service desk executive today. Learn the knowledge, skills and at...
Working in a Service Desk
Service Desk History
Introduction To Service Desk
Service Desk Analyst
SD Desktop or Field Technician
SD Management Roles
Supporting Service Desk Functions
KM Training & WFM Career Paths
Troubleshooting - Diagnosing Errors, Incidents and Problems
Knowledge Management Skills
Technical Skills - Hardware, Software and Beyond
Project Management - Knowledge & Skills
Customer Service Professionalism
Communication - Verbal And Non Verbal
Project Management Certification--CAMP & PMP
Service Management Certification
Service Desk Support & Management Path
IT Career Path Roles
Future of IT Trends
SD Customer Service
Supporting SD Functions Management & Quality
Service Desk certification - Final Assessment