Certification in Customer Relationship Management

Learn to develop effective Customer Relationships and deliver great customer service

HighlightsAboutSyllabus

Special Offer: 50% Off

This course includes

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    Career Boost

    Learn the necessary skills to advance in your career.

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    Certificate of Completion

    Earn an industry-recognized Certificate that adds value.

Co-created by IIT, IIM and Stanford alumni

This course has been designed by some of the brightest graduates in the world

Lifetime access

Get lifetime access to this course on one-time enrollment and learn directly through industry experts

Full Support

Get 7 days a week support to keep you motivated and focused on the course.

About this course

Every business in the world relies on excellent customer service, irrespective of its size or industry. The Masterclass in Customer Relationship Manag...

Industry Recognized Certificate From NSDC & Safexpress

  • National Skill Development Corporation (NSDC) was setup by Ministry of Finance to act as a catalyst for skill development across 37 industry sectors in India.

  • Safexpress is a market leader in supply chain and logistics industry in India providing end-to-end solutions to its customers. They are present in 622 cities across India.


  • Safeducate was founded in the year 2007 when Safexpress - India’s largest express distribution company, envisioned the skill need in the logistics & supply chain domain. Ever since, Safeducate has made its presence strongly felt by nurturing competent workforce, and continuously striving towards developing a talent pool of proficient supply chain and logistics professionals.

Masterclass Course-certficate

What this program offers?

5 Modules
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Module

Introduction to Customer Relationship Management

In this module, we will define customer service and what it takes to provide good customer service. We will discuss the key roles and responsibilities of a CRM executive and introduce you to the seven most important elements that pave the road to exc...

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Develop Essential Soft Skills for Excellent Customer Service

Whether you communicate with customers face to face, on the telephone, or using email or online visit, it's important that customers can identify with you and feel as though they are collaborating with somebody who truly cares. Developing these skill...

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Module

Communication Skills for Excellent Customer Service

Excellent customer care is all about effective communication. Demonstrating to our customers that we are listening to them and value their feedback, combined with the ability to convey clear messages will enhance our customers’ experience. This cours...

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Effective E-mail writing Skills To Provide Excellent Customer Service

How you write customer service emails affects how customers perceive your brand in a big way. In this course, you will learn a few good-to-know rules of writing customer service emails. We will discuss key components of business emails and important...

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Module

Tips to Avoid Mistakes & Pitfalls in CRM

Every phone call from a customer can be an opportunity to provide excellent customer service, establish trust, make a sale, etc. Therefore, each call should be dealt with carefully. In this module, we will discuss the common mistakes made by the f...