Building and Managing Customer Relationships

Get introduced to the world of customer relationship management and learn about customer service

HighlightsAboutSyllabus

Special Offer: 70% Off

This course includes

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    Career Boost

    Learn the necessary skills to advance in your career.

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    Certificate of Completion

    Earn an industry-recognized Certificate that adds value.

Co-created by IIT, IIM and Stanford alumni

This course has been designed by some of the brightest graduates in the world

Lifetime access

Get lifetime access to this course on one-time enrollment and learn directly through industry experts

Full Support

Get 7 days a week support to keep you motivated and focused on the course.

About this course

Every business relies on excellent customer service, irrespective of its size or industry. Customer Relationship Management - Essentials course has be...

Industry Recognized Certificate From NSDC & Safexpress

  • National Skill Development Corporation (NSDC) was setup by Ministry of Finance to act as a catalyst for skill development across 37 industry sectors in India.

  • Safexpress is a market leader in supply chain and logistics industry in India providing end-to-end solutions to its customers. They are present in 622 cities across India.


  • Safeducate was founded in the year 2007 when Safexpress - India’s largest express distribution company, envisioned the skill need in the logistics & supply chain domain. Ever since, Safeducate has made its presence strongly felt by nurturing competent workforce, and continuously striving towards developing a talent pool of proficient supply chain and logistics professionals.

Masterclass Course-certficate

What this program offers?

5 Modules
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Module

Basics of Customer Relationship Management

It is important to know your customers and to get a thorough understanding about your customers before you start dealing with them. This module will help you get started with your customer relations and help you to manage them.

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Module

Customer Loyalty

If a customer is satisfied does not mean they are loyal! in this module along with understanding what customer loyalty is, you will learn about how to deal with customers and how to retain their loyalty and the importance of customer loyalty.

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Module

Establish Strong Communication with Your Customers

CRM is required to maintain and enhance company's interactions with their customers. Communication is the key tool in every organization, without effective communication organizations may even tend to fail. This module will help you understand the ro...

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Module

Handling Customer Complaints

Complaints and angry customers are a part of daily life for an CRM executive. This module tells you about the effective means to communicate with your customers and handle their complaints - over email and telephone

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Module

Telephone Etiquette for CRM

This module will tell you how to have effective telephonic communication and give you deep insights into CRM statements.